FAQs

Shipping

We offer free shipping on orders to 22 countries including:

Australia, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, and United States.

Orders are shipped with DHL or Hong Kong Post. All orders include tracking. Orders dispatched from Hong Kong and normally arrive within 5-8 days. Please note that due to COVID-19 / Coronavirus further delays may occur.

For countries not listed above, please contact us for a shipping quote.

Prices quoted in US Dollars

Our Guarantee

Serabeena offers a total contentment guarantee. Meaning every kid who uses a Serabeena toy should be 100% happy, which is backed up by a satisfaction guarantee. If something’s not right, simply reach out.